Installation Checklist

Through the use of data automation, QSROnline provides you with the most up-to-date information. In order to do this, it is required that we install our software system onto the Point of Sale (POS) computer at each store location that will be using our services. Before we can install, please review the following checklist. Reviewing this checklist will ensure a quick and easy installation. Please make sure that all of the following requirements are met, and send any necessary information, such as administrator login credentials, to your account manager prior to installation.

Once everything above has been approved and checked off, your unit is ready to be installed with the QSROnline software. The QSROnline installation process takes roughly 15 minutes.

Please contact your account manager for further questions or assistance.

Administrator Username and Password Information

To start the installation process, we need the Username and Password login information for the Administrator account on the computer that is going to undergo installation. Please be aware that once we have installed our program on your computer, a new account will be created on your computer by the name of QSROnline for troubleshooting purposes.

POS Computer Access

All installations will be performed online only and will not require our installers to be physically present at the store during the time of installation. Therefore, we are going to need access to the store that is needing the install. This is most commonly referred to as Remote Access. Listed below are some websites that QSROnline is familiar with using for remote activity:

• Logmein
• TeamViewer
• Gotomypc.com

If you use another software/website for remote access that is not listed above, please send your account manager the other software name, along with the login information so that we may access your computer.

*Please note that if Remote Connection is not provided, our Data Verification Team will not be able to troubleshoot any reporting issues.

Remote Software

QSROnline provides a one-time remote login to your computer using Zoho Assist or FastSupport. If you do not have your own remote connection software. Examples of other remote connection software include LogMeIn and Team Viewer. If you have your own remote connection software, you can send QSROnline the login information, so we may access your computer.

For more information on allowing Zoho Assist on your computer please visit https://www.zoho.com/assist/kb/firewall-configuration.html

Grant QSROnline Access through Computer Firewall

A firewall acts as a barrier to block and protect your computer from unauthorized use. The URL below has to be allowed to pass through the computer firewall (aka) whitelisted. Otherwise, we will be blocked and unable to move forward with the installation process.

*.QSRONLINE.COM

If your firewall does not support wildcard entries, use these specific domains:

WWW.QSRONLINE.COM
WWW1.QSRONLINE.COM
WWW2.QSRONLINE.COM
WWW3.QSRONLINE.COM
WWW4.QSRONLINE.COM
WWW5.QSRONLINE.COM
WWW6.QSRONLINE.COM
WWW7.QSRONLINE.COM
WWW8.QSRONLINE.COM
WWW9.QSRONLINE.COM
WWW10.QSRONLINE.COM

 

The QSROnline.com servers use the following IP address ranges:

199.244.52.190 through 199.244.52.210, 199.244.52.90

Additional IP Addresses added effective 12/2/2020

162.249.35.130-162.249.35.158

Please consult your IT rep for any questions regarding whitelisting.

Install Assistance – Store Level

In the event that we have connectivity issues when trying to login remotely your computer, please provide us with the contact information for someone who will be present in the store that we are connecting to:

• Full Name
• Email Address
• Telephone Number

Install Assistance – POS Level

If you have not already provided us with your POS Dealer contact information, please send us the following information for your POS contact. We will contact your POS dealer only in the event that we experience issues with pulling data from your POS system.

• Full Name
• Email address
• Telephone number

Provide POS Specific Information

Since our software will be pulling data directly from your POS system, we will need to be provided with specific details pertaining to the POS system being used at the store. Please find your store’s POS system from the list below to see what specific information needed for each POS system at the time of installation.

Aloha – POS Specific Information

Our software will be set up to match how Aloha is configured to the computer. For this reason, we will need direct access to where the Aloha Data Folder is on the store computer. Please provide access to what path Aloha is using to store their Grind files.

Example: C:\BootDrv\AlohaQS

If you are not sure where Aloha stores it’s files on the computer, please consult your POS dealer for questions on Aloha.

Aldelo Systems – POS Specific Information

Our software will be set up to match how Aldelo is configured to the computer. For this reason, we will need direct access to the Aldelo Data File pathway. Please provide us with the pathway that is being used at the store that is being installed on.

Example:

c:\programdata\aldelosystems\aldelo data\ aldelo for restaurants\databases\files

If you are not sure where the Aldelo Data file pathway is on the computer, please consult your POS dealer.

Brink – POS Specific InformationPlease provide your account manager with the following required Brink information:

Account Token

Location Token

API URL

Brink user account for logging into the web interface. This is for verifying reports.

When creating the Brink user account for logging into the web interface:

• The username should be of the form Brink_CompanyName.
• The email address should be of the form Brink_CompanyName@qsronline.com.
• If the CompanyName is longer than 20 characters please abbreviate or truncate it.

If you are not sure where to get this information, please consult your POS dealer.

Digital Dining – POS Specific Information

Our software will be set up to match how Digital Dining is configured to the computer. For this reason, we will need direct access to the Digital Data Directory path. Please provide us with the path that is being used at the store that is being installed on.

Example:

C:\Program Files\Digital Dining\Application\Data

If you are not sure where the Aldelo Data file pathway is on the computer, please consult your POS dealer.

Dinerware – POS Specific Information

Our software will be set up to match how Dinerware is configured to the computer. For this reason, please provide us with the Database Name and Instance Name. This information can be found from the Dinerware Brain.

Examples of Instance Names:

• (local)\DINERWARE
• SERVER\DINERWARE

If you are not sure where to find this information please consult your POS dealer.

Documentor Inc. – POS Specific Information

Our software will be set up to match how Documentor Inc. is configured to the computer. For this reason, we will need direct access to the Documentor Inc. Folder path. Please provide us with the path that is being used at the store that is being installed on

Examples of an Instance Name:

c:\\BOFFICE\Data

If you are not sure where to find this information please consult your POS dealer.

Focus – POS Specific Information

Our software will be set up to pull data from the Focus POS system. For this reason, we will need to access the Focus Network Drive. Please make sure that this network is accessible for us. The main folders that are navigated to are:

• \\focus\c\focus\datafeed
• \\focus\c\focus\status

If you are not sure if the network can be accessed, please consult your POS dealer.

Micros – POS Specific Information

Our software will be set up to pull data from Micros. For this reason, we will need to access the Micros POS system. Please confirm that we have the correct Micros information.

Micros POS Info:

• Micros DSN: Micros
• Micros Username/Password: Custom/Custom

If the information you have for Micros is different from above, please get us the correct credentials. If you aren’t sure what the credentials are, consult your POS dealer.

ONEPos – POS Specific Information

Our software will be set up to pull data from ONEPos. For this reason, we will need the following information from ONEPos.

ONEPos Info Needed to perform the installation:

• AccessID
• IPAddress
• Port

If you are unsure of where to get this information, please consult your POS dealer.

OrderMatic – POS Specific Information

Our software will be set up to match how OrderMatic is configured to the computer. For this reason, we will need direct access to the OrderMatic path. Please provide us with the path that is being used at the store that is being installed on.

Examples:

• c:\programfiles\ordermaticcorp
• c:\Program Files\Ordermatic Corp

If you are not sure where the path is located on the computer, please consult your POS dealer.

Panasonic POS Systems – POS Specific Information

Our software will be set up to pull data from Panasonic. For this reason, we will need to access the information below for Panasonic.

If Panasonic MWS:

• MWS Directory Path

If Panasonic SMP:

• SMP Database Name
• Username/Password
• Instance Name

If you are not sure of where to get the information above, please consult your POS dealer.

PAR POS – POS Specific Information

Please verify if this is the correct path to where PAR stores it’s files.

C:\PARPosData

If you are not sure what the correct path is, please consult your POS dealer for questions on Aloha.

PixelPoint – POS Specific Information

Our software will be set up to match how PixelPoint is configured to the computer. For this reason, we will need the following information below from PixelPoint:

• PixelPoint DSN (Data Source Name)
• Username
• Password

If you are not sure where to get this information from, please consult your POS dealer.

POSitouch – POS Specific Information

Our software will be set up to match how POSitouch is configured to the computer. For this reason, we will need direct access to which drive the POSitouch data files are being stored on. Please provide us with the correct drive to where POSi is storing it’s files.

Example of Drive path:

• C:\\ ALTDBF
• D:\\ ALTDBF

If you are not sure what drive POSi uses to store its files, please consult your POS dealer.

Revel Systems – POS Specific Information

Please provide your account manager with the following required Revel information:

• API URL
• API Key
• API Secret
• Revel user account for logging into the web interface. This is for verifying reports.

When creating the Revel user account for logging into the web interface:

• The username should be of the form Revel _CompanyName.
• The email address should be of the form Revel _CompanyName@qsronline.com.
• If the CompanyName is longer than 20 characters please abbreviate or truncate it.

If you are not sure where to get this information, please consult your POS dealer.

SpeedLine – POS Specific Information

Please provide us with the location SpeedLine is going to store it’s files.

Example:

• C:\Program Files\QSROnline\QSR export data

If you are not sure where they will be stored, please consult your POS dealer.