Voids (Website)

The Voids Report gives a detailed breakdown of every voided item entered into the POS for a given range of time.

Accessing the Report

Navigate to Voids by clicking “Menu”, scrolling down to “Sales”, and scrolling over to “Voids”. Click Voids.

Running the Report

Select the location by clicking the “Select Unit(s)” button.

• Click on the location desired, or select an Area to run the report for all locations within that Area (region).
• Select the desired date range.
  • Click the “Date Range” button.  
  • There are two options available for the date range selection.  Either select the period from the list displayed (to change the year select the desired year from the “Show Periods For Year” dropdown list) or choose custom dates by clicking in the “From” and “To” fields and typing in the desired dates.  Click the down arrow in either field to see a calendar.
  • Click OK.
• Click Run.  
• The report will generate.

Features

Filter By Hour

The Filter By Hour parameter allows for a targeted breakdown to pinpoint void occurrences during specific hours of the day.  The hour of the day is listed in 24 clock conventions.  To add the time of day to the report query, Click the drop arrow for “From” and “To” and select the hour of the day from the drop down list.

Export

1. Once the report has generated, it can be exported by clicking “Export”.  
2. Choose the desired file format from the drop-down list.  The file format options included
   • Microsoft Excel 2003 – 2007 (xls)
   • Microsoft Excel 2010 (xlsx)
   • Adobe Portable Document Format (pdf)
   • Comma Separated Value (csv)
3. Click the desired file format.
4. The document will begin downloading to the computer.

Troubleshooting