Where does QSROnline Get Your Employee List?
The employees listed in Web Scheduler are pulled directly from your POS. If you do not see an employee in the schedule, check the POS to ensure all fields are properly entered: first name, last name, payroll ID/Social Security Number and the employee is showing as active in the POS. QSROnline receives updated employee data at least once a day. Changes to an employee may appear following the daily refresh process (known as a “repoll”), which occurs early morning, every day.
How do you add/remove employees from the Scheduler?
Employees in the Web Scheduler can be removed by setting a termination date in the POS system. Once QSROnline receives the data (after the next poll time) the employee will no longer appear on the schedule. If the employee was scheduled shifts prior to the termination update being entered in the POS, then these shifts will be changed to unassigned. This is an indication that these shifts should be reassigned to another employee or deleted. Historical schedule data will retain any shifts a terminated employee was assigned prior to the termination date.
Where does QSROnline update my day parts?
The Web Scheduler can show the total scheduled hours by day part. Day parts such as breakfast, lunch, snack, dinner and late night time frames are set during the onboarding process. To see the day parts grid on the scheduler, click on a specific day and select Dayparts.
Where does QSROnline Get the Job Descriptions?
The list of jobs available to assign to employees is pulled from the available jobs/job codes in the POS. The list will match the Master Reference Unit or the main unit in QSROnline.
If a job is listed in one store, but that same job does not appear in the Master Reference Unit list of jobs, then it will not be available for assignment in the scheduler.
The Master Reference Unit can be found by going to Menu, Company, Unit Editor. The Master Reference Unit is in bold text.
What if I need to make changes to job descriptions/pay rates?
The job descriptions and pay rates for employees need to be updated within the POS system. The next time the POS is polled (usually the following day), the updated job description and/or pay rate will appear in the scheduler.
For additional questions about how pay rates are captured in QSROnline based on your POS system, please contact our Help Desk by calling (877) 334-6640 or emailing support@qsronline.com.
Where do projected sales come from?
The projected sales shown in QSROnline’s system are based on your store’s historical sales collected from your POS system. When building a schedule, the first step in QSROnline’s system is to project upcoming sales. You have the ability to pick different sales trends such as “average of the last 4 weeks” or “same week last year”. You should pick the sales trend that your store is trending closest to. In addition to QSROnline automatically projecting your upcoming sales, you also have the ability to adjust the projection for bad weather days, upcoming specials, etc.
Web Scheduler on a Mac
If you are using Web Scheduler on a Mac, you may need to turn on the scroll bar. By default, scroll bars are not turned on. This can cause the vertical list of hours to not display correctly.
This applies to all windows and all apps on the Mac:
- Launch System Preferences from the Apple menu.
- Click on the “General” settings panel.
- Look for ‘Show scroll bars’ and select the radial button next to “Always”.
- Close out of System Preferences when finished.
Content provided by OSX Daily.
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